This policy defines the terms and protocols for handling equipment repairs during the rental.
The following sections of this policy define terms, procedures and key factors in determining how repairs are handled during a rental. Repairs are simply mechanical breakdowns that occur under normal working conditions. Rubbl is solely responsible for determining whether a reported breakdown should be re-categorized as damage due to accidental rental abuse.
Communications
When a mechanical breakdown is reported, a Rubbl Service Manager is assigned to facilitate communications through resolution. The owner will be contacted immediately via text, phone, and/or email. Equipment owners must respond immediately to acknowledge they are aware of the incident. The Rubbl Service Manager will efficiently manage communications between 3rd party service providers, renters, operators, and owners. If equipment owner fails to respond within 8 hours, Rubbl will assume authority to coordinate the repair as defined in the Repair Authorization section of this policy. Owners are not allowed to visit the job site unless a Rubbl Service manager has approved and scheduled them to do so.
Repair Authorization
In order to keep rentals running smoothly, Rubbl has the authority, under the certain conditions, to automatically authorize, schedule and coordinate repairs for your equipment. Minor repairs, typically those under $1,000, will be automatically authorized and coordinated by Rubbl. These repairs are most commonly related to but not limited to leaks, hoses, batteries, and lights. If the repair estimate is greater than $1,000 and does not exceed the weekly or monthly cycle rental earnings, the equipment owner agrees to authorize and execute the repair. See the Financial Responsibility section of this policy for payment information. If the repair estimate exceeds the weekly or monthly cycle rental earnings, the equipment owner may decline the repair. If the repair is declined due to excessive cost, the equipment owner is financially responsible for equipment transportation from the job site. This responsibility is defined in the Transportation Responsibility section of this policy.
Financial Responsibility
If repair estimate exceeds $1,000, the equipment owner agrees to provide required payment methods, accept, and pay all service invoices on terms defined by the executing service provider. In order to expedite service and minimize downtime, Rubbl reserves the right to pay service providers directly and deduct from your rental earnings. Rubbl will notify in advance before applying any deductions to rental earnings.
Transportation Responsibility
In the event of a breakdown requiring the transportation of the unit to a different location for repairs or servicing, the owner of the equipment is solely responsible for covering the associated transport costs. In the event the rental must be terminated within the first rental cycle (monthly or weekly) the transportation charges will be calculated pro rata based on the number of days in the rental cycle. Transportation invoices will be sent directly to the owner. Failure to fulfill this obligation will result in the transport coordinated by Rubbl including a 20% coordination fee. The costs will be automatically deducted from the owner's commissions. This policy ensures a timely resolution of breakdown situations.
Service Coordination Fee
When service is due, owners will be presented with 2 options - Managed and Self-Service. Choose Managed if you would like our service manager to coordinate the services for you. It's like having a personal assistant for your machine! Of course, we'll charge a small service coordination fee of 20% or a minimum of $200 on top of the service invoice. Choose Self-Service if you would like to coordinate the repair yourself to avoid the service coordination fee.
1. Managed Option: This is a hassle-free maintenance coordination option meaning we take full responsibility for coordinating all aspects of your machine's maintenance. Our dedicated team acts as your personal assistant throughout the process, ensuring a seamless experience. While a small coordination fee applies, we handle everything, leaving you free to focus on other priorities. Here's a quick look at how it works.
a. Notify and Consult: When preventive maintenance is due, we promptly get in touch with you. We discuss your machine's specific requirements and utilization patterns, enabling us to create a tailored maintenance plan.
b. Field Repair Shop: We have partnered with top-notch field repair shops, staffed with experts familiar with your machine's intricacies. They provide specialized and efficient service.
c. Coordination Fee Deduction: As part of our transparent approach, the coordination fee is deducted from your future commissions, ensuring clear cost visibility.
2. Self-Service Option: Self-Coordination For those who prefer to manage maintenance coordination independently, we respect your choice. You have the flexibility to handle the process yourself without any obligations. We will assist in coordinate the site visit with the renter but the rest will be up to you.
We take pride in our Preventive Maintenance Policy, which guarantees the reliability and longevity of your machine. Our goal is to offer a streamlined and transparent maintenance experience, so you can rest assured that your equipment is well taken care of. For any queries or assistance, our dedicated team is here to support you.